Your guests trust you with their information, and you trust Verity with it — we take that seriously. Here’s how we keep your data and your guests’ data safe, in plain terms.
Your data is safe
- Everything is encrypted — both while it travels and while it’s stored.
- We run on Amazon Web Services — the same cloud infrastructure that powers a huge share of the internet — with automatic backups.
- Evidence files are private and reachable only through short-lived, one-time links — never a public web address.
Only you can see your data
- Your property’s information is completely walled off from every other hotel’s — and we re-check it on every single request.
- No other property, and no unauthorized person, can ever see your guests, check-ins, or reports.
Protected sign-in
- Turn on two-step verification so a texted code is needed to sign in.
- Strong password requirements, plus automatic lockout after repeated wrong attempts.
- Separate access levels for managers and front-desk staff, so people only see what they should.
Guest privacy, respected
- Driver’s license photos are used to verify a guest and then discarded — never stored.
- Guest records are automatically deleted once the dispute window closes, and we honor guest deletion requests under GDPR and CCPA.
- Guests are always told exactly what’s collected before they agree.
Evidence you can trust
- Every check-in is sealed with a tamper-evident fingerprint, so the evidence that wins your disputes can’t be quietly changed.
- A complete, time-stamped record of every step backs up each check-in.
On our roadmap
Everything above is live today. A few things we’re actively working on next:
- An authenticator-app option for two-step verification (in addition to text-message codes today)
- Customer-managed encryption keys
- SOC 2 certification and an independent third-party security audit
- Additional automated threat monitoring
Questions about security or privacy? Email privacy@shadowsolutions.tech — we’re happy to walk you or your team through any of it.