Hotel Guest Verification
When a guest checks in, Verity asks them to confirm the booking from their own phone. We record who agreed, from what device, and where they were. If the charge gets disputed later, the evidence is already packaged and ready to send.
How It Works
Your team does what it already does at check-in. Verity adds one verification step and captures the details you'd want on hand if a charge is ever disputed.
Front desk enters guest details — name, phone, card last 4, check-in dates.
Guest receives a secure verification link via SMS on their personal device.
Guest taps the link and consents to the stay policy. Verity captures IP, geolocation, timestamp, and device info.
All verification data is encrypted and stored with a complete audit trail. OTP code confirmed by staff.
Generate a compliance-ready evidence report in one click, formatted for Visa, Mastercard, or Amex.
Why Verity
This isn't repurposed fraud software. We built it around the one moment that decides most hotel disputes: check-in.
Each report is built to the evidence format Visa, Mastercard, and Amex ask for, so you are not guessing what to submit or how to lay it out.
We capture the device location, IP address, and a timestamp when the guest confirms — evidence that the phone used to book was at your property at check-in.
Staff enter the guest details and send a text. The guest does the rest on their own phone. No extra hardware, no new terminal.
Designed to work alongside Elavon payment processing and Sabre SynXis property management. No rip-and-replace — just a new layer of protection.
Everything is encrypted, kept private to your property, and stored on trusted cloud infrastructure. See how we handle security and privacy.
AES-256
Encrypted at Rest
HTTPS/HSTS
Encrypted in Transit
Privacy First
By Design
AWS Secured
Infrastructure
Run the numbers
Put in your rough chargeback numbers and see where you land. These are estimates to help you think it through, not a promise — your real results depend on your disputes.
These figures are estimates to help you think it through, based on a 55% win-rate assumption and the numbers you enter. They are not a prediction or guarantee — actual dispute outcomes are decided by the card networks and issuing banks, and depend on your specific cases.
We'll walk through how Verity fits your check-in and what setup would take. No pressure.
No commitment required · Personalized to your property